How Eden Equipment Built a Frictionless Payment Experience with Paystand

Eden Equipment is a leader in U.S.-manufactured filtration solutions. As the business grew, the way it collected payments did not keep up. Invoices aged, outstanding balances piled up, and the finance team carried a payment process that depended on manual work at almost every step.

Reconciliation and fee application were manual and time-consuming. Every payment had to be matched and every fee coded by hand, which slowed daily operations and pushed extra work into month-end.

Card fees were a quiet leak. Because fees were tracked manually, some credit card fees were missed entirely, and that showed up as lost revenue.

On the customer side, payment friction was just as real. The payment experience was confusing and offered little flexibility, and sending invoices meant emailing and attaching multiple documents for customers to act on. When paying is harder than it should be, customers pay later, and aged receivables grow.

Eden needed a better payment experience with a more intuitive interface, plus complete integration with NetSuite so payments would land where the team already worked.

Paystand gave Eden fully automated payment processing and a user experience that makes it easy for customers to pay. The goal was a frictionless payment experience on both sides of the transaction: simpler for customers, lighter for the finance team.

For customers, frictionless payment starts with choice. Eden now offers multiple, flexible payment options, so customers can pay the way that works for them instead of working around a confusing process.

For the finance team, the manual steps came out of the workflow. Fee tracking happens automatically, so card fees are captured instead of missed. Reconciliation runs automatically, saving significant time and reducing errors. And because Paystand integrates with NetSuite, payments sync to the ERP in real time, giving the team current data for daily operations and cash flow analysis.