Juxto Automates Payment Collection In NetSuite
Communications pioneer drives Canadian and US payment automation with Paystand's NetSuite SuiteApp.
Headquarters
Ontario, CA
Industry
Telecommunications
Client
Challenge
Juxto needed a payment solution that could connect directly to NetSuite, accept payments in the U.S. and Canada, and help customers self-service.
Solution
Using Paystand, Juxto set up multicurrency payment processing and integrated payments with QuickBooks for invoicing. They also connected U.S. payments to the NetSuite implementation and enhanced the ERP with Paystand’s collections automation module.
Ricardo found Paystand while looking for a way to simplify its payment collection process
“We needed to find a solution that could help us accept payments in the U.S. and Canada. Before Paystand, we were using two payment processors to do that. My team would prepare invoices in both USD and CAD, process hundreds of payments individually, and then manually reconcile our bank accounts.”
The team at Juxto had also been exploring ways to offer customers self-service options
“The self-service options combined with the automation tools helped us get back over 52 hours per quarter that we used to spend processing payments. Now our customers prefer to have payments processed automatically so they don’t have to think about it again - and neither do we.”
Results
Juxto now has a zero-touch payment process and processes all US and Canada payments via one unified system.
- Avg. time savings of 4 hours per week (52 per quarter)
- Saved $4,345 through PPF in 11 months
- Shifted 30% of bank payments to Paystand’s zero-fee network
- Lowered credit card processing rate by 40 basis points