How to Scale Your AR Process with Your Growing Business
As your business grows, scaling your AR processes is crucial. From improving cash flow, addressing communication issues, filling knowledge gaps, and enhancing security, this guide provides actionable insights for streamlined and efficient business growth.
Business growth is great, but things can get messy as your business expands. Chances are that you’ll outgrow your original business structure as you grow. This is why scaling is so vital to your company.
Scaling can occur in many business areas, including your accounts receivable process. With more customers, your financial team will have more invoices to process. If your business doesn’t have a good plan for scaling, your AR department will suffer. However, putting the effort into scaling your company will have immense benefits.
What is Scalability?
You may have a fantastic business fulfilling your customers' real needs. But no matter how much potential you have, your company will only be able to become truly successful with good scalability.
A business with good scalability can take on more work and customers while remaining efficient. Growth is essential to success, but scalability is critical to efficiently maintaining that growth. The ability to scale helps provide a solid foundation that readies your business to withstand any amount of growth.
Most new businesses won’t have the scalability or the resources to handle quick growth, and there’s no problem. However, improving scalability should be one of your main focuses once development begins, as good scalability will significantly impact your business's success.
Is Your Business Scalable?
If your business is experiencing sudden growth, it may be time to take a closer look at the scalability of your business, particularly in the accounts receivable department.
Invoicing is an integral part of your business and an area where scalability is necessary. When your business grows, the number of customers you serve increases. This means more purchases, more invoices, and more accounts receivable. Efficiently running your financial processes is essential at this point.
Look at your accounts receivable process. If rapid growth continues, will it be able to handle additional accounts receivable? If not, take immediate steps to improve scalability in your AR department.
Ways to Improve AR Scalability
With a growing business, you will want to take some serious steps to scale up your AR processes to manage the extra business efficiently.
Improve Cash Flow
Business scalability is an investment; you’ll need financial resources to improve it. People often underestimate the financial strain a growing business undergoes.
Growth causes business needs that are often expensive. In the beginning, these needs tend to outstrip profits. For example, you may need to upgrade equipment, increase inventory, hire additional staff, attain more facilities, or improve marketing. Often, these expenses are present before revenue starts increasing. As a result, you will need good cash flow to manage business growth.
Adding payment links to invoices, billing reminders, sales orders, and statements through Paystand can encourage customers to pay immediately and quickly. Flexibility in payment methods can add to the convenience factor, and scheduled payments can be triggered automatically, all of which can improve cash flow.
Cash flow is mainly the responsibility of the AR department. It may seem like a circular cycle, but if you have efficient accounts receivable processes, you’ll have the resources to scale them up. Focus on improving your AR department if it isn’t where it should be. This will have exponential benefits in the long run.
Check Communication and Integration Issues
Small businesses generally have fewer struggles with communication. If only three people are involved, calling, texting, or emailing them is fine. However, when a business grows, everyone in it is affected. Specialized jobs open up, and more employees come on board as everyone struggles to adjust to new jobs and increased work.
Growing businesses tend to struggle with communication. Often, existing employees are unsure exactly what their jobs are, especially as more specialized personnel become involved. Growth also results in new processes that need to be more familiar and straightforward. As a result, team members may not even know what they’re doing or what they’re supposed to be doing.
In the AR department, both customer communication and team communication are essential. As you work on improving communication, defining new processes, and training new personnel, your ability to communicate with your clients can suffer. For example, a customer may call with a simple question, only to be referred repeatedly to a dozen other employees who still can’t answer the question. Disorganization results in communication failures, and customers won’t put up with this kind of customer experience for long.
Paystand helps improve communications by providing seamless integration. Our software helps companies easily connect payment systems to ERP, eCommerce, mail, CRM, and accounting systems, putting critical information at your staff’s fingertips.
Improved communication can save your business time and money. While a growing organization can’t develop a perfect communication system overnight, you should realize that poor communication is a significant obstacle to good scalability. Take steps as soon as you can to eliminate communication issues as much as possible.
Fill Knowledge Gaps
New businesses often only need a small number of employees who can handle various jobs within your company. Knowledge gaps exist, but they’re manageable. However, as your business grows, reducing knowledge gaps is vital.
You probably realize you’ll have to bring in more staff as your business experiences growth. However, more specialized team members will be essential to reducing those knowledge gaps. For example, consider hiring IT professionals to troubleshoot tech issues as you computerize and automate AR processes.
Another problem that growing organizations experience is poor records. During business startups, employees often forget to document progress, relying on what they can remember. All the knowledge they’ve gained is lost when they leave the company.
To prevent this problem, start encouraging healthy documentation habits in your team. As you begin documentation, you’ll want to start developing templates for different processes in your business, such as spreadsheets, checklists, or blog posts. In the long run, templates like these save hours for your team.
As a company grows, security and compliance issues can expand as well. Be sure that you are keeping information, especially customer payment data, protected.
Paystand has fund-on file-tokenization, a secure method that allows you to authorize, charge, and re-use your customers' payment methods without directly accessing their private information. We are a PCI Level 1-certified payment processor, adhering to the latest security and fraud prevention standards.
In addition, every payment made using Paystand's network is recorded on the Assurety blockchain, creating a notarized record trail that is secure, verified, and digitally auditable. Since these records can't be altered, you can be sure that transactions are valid and tamper-free.
Build a Strong Team
As you bring new personnel, you will want to create strong teams by providing good leadership and taking advantage of the existing talent. In all departments of your company, especially the AR department, your employees are essential to keeping your business running.
As a business owner, it’s up to you to have management skills. You’re responsible for recruiting your team members and keeping them satisfied. If you can recruit employees who will each contribute to overall team ability and morale, your company will be well prepared to handle growth.
You’ll also have to master the art of promotions. Rewarding good performance is critical to happier employees. But just because people show enthusiasm and drive doesn’t mean they’re a good fit for leadership positions. Additionally, too many people in leadership may prove inefficient. An answer may be to raise salaries without promoting employees to a higher level. However, solutions vary between companies, and choosing an option that works for you is essential.
When you hire new employees, make the most of their talent by placing them in roles where they can shine. Suppose you have a talented team, but no one is performing tasks they’re good at. Not only will your team be much less efficient, but employees will also feel resentment and team morale will be poor. Take advantage of team talent by placing personnel where they belong in your company.
Standardize and Automate Processes
Most processes within the AR department of your business are completed over and over. Ensuring these processes are standardized and automated as much as possible will save time and reduce errors in the long run. This not only includes things like issuing invoices but also reconciling payments.
Paystand automates the Accounts Receivable process, removing hours of repetitive tasks from your AR staff’s workload and eliminating human errors. This process often results in a reduction of late payments. Paystand customers usually decrease the number of overdue receivables by 62% within the first few months.
Standardizing processes is another way to reduce team confusion and time spent. When specific processes are done the same way every time, team members won’t struggle with figuring out how to do them.
Want to learn more about AR best practices for your business? Take a look at this post on why you should keep your hands off your AR process.