How FloWater Automated Invoice Processing with Paystand

FloWater's refill stations generate a relentless stream of receivables — 100 to 200 payments every single day, spread across 12,000+ leased units. At that volume, AR isn't a back-office task; it's a customer-facing experience.

Before Paystand, the finance team was stitching that flow together by hand. Invoices didn't reliably generate from NetSuite for every station lease, autopay and cards-on-file failed without a clear signal to the team, and reconciliation was fully manual — matching hundreds of daily payments by hand.

On top of that, 10–20 checks still arrived every day, each requiring 1–2 hours of processing. The bigger risk wasn't the hours. It was trust: a clunky payment step put customer confidence and renewals on the line.

FloWater chose Paystand because it runs natively inside NetSuite as a SuiteApp, so receivables never leave the system of record. Every invoice now carries an embedded payment link, every payment is captured and synced automatically, and the invoice closes itself — no re-keying, no lockbox, no month-end scramble.

Card and ACH payments are matched, applied, and reconciled in batches, with credit-card convenience fees built into the workflow. Paystand replaced FloWater's manual, invoice-by-invoice matching with a system that keeps pace with 100–200 payments a day, without adding headcount.