COMPANY SNAPSHOT

Industry

Water purification
and water technology

Headquarters

Denver, CO

Business

Purified tap water refills

Founded

2013

ERP

NetSuite

100–200

Digital payments processed per day

40+ hrs

Manual AR work avoided each week

12,000+

Leased stations generating recurring invoices

$100K

Projected savings in the first 12 months

Talk to an Expert

The Challenge

Manual Payment Matching Puts Customer Trust at Risk

"If it's clunky or confusing, customers don't trust us. The payment experience has to feel as simple as the water itself."

Kristin Holthus, VP of Finance & Head of HR, FloWater

FloWater's refill stations generate a relentless stream of receivables — 100 to 200 payments every single day, spread across 12,000+ leased units. At that volume, AR isn't a back-office task; it's a customer-facing experience.

Before Paystand, the finance team was stitching that flow together by hand. Invoices didn't reliably generate from NetSuite for every station lease, autopay and cards-on-file failed without a clear signal to the team, and reconciliation was fully manual — matching hundreds of daily payments by hand.

On top of that, 10–20 checks still arrived every day, each requiring 1–2 hours of processing. The bigger risk wasn't the hours. It was trust: a clunky payment step put customer confidence and renewals on the line.

Key challenges

Invoices weren't auto-generating from NetSuite for every station lease
Autopay and cards-on-file were failing without a clear signal to the team
Reconciliation was fully manual, matching hundreds of daily payments by hand
10–20 daily checks still required 1–2 hours of processing
A clunky payment step put customer trust — and renewals — at risk

The Solution

Automated Payment Application Inside FloWater's NetSuite Workflow

FloWater chose Paystand because it runs natively inside NetSuite as a SuiteApp, so receivables never leave the system of record. Every invoice now carries an embedded payment link, every payment is captured and synced automatically, and the invoice closes itself — no re-keying, no lockbox, no month-end scramble.

Card and ACH payments are matched, applied, and reconciled in batches, with credit-card convenience fees built into the workflow. Paystand replaced FloWater's manual, invoice-by-invoice matching with a system that keeps pace with 100–200 payments a day, without adding headcount.

Solution

Native NetSuite SuiteApp for AR
Embedded payment links on every invoice
Automatic payment capture and sync to NetSuite
Automated invoice application and close-out
Batch reconciliation with credit-card convenience fees

Customer Results

FloWater Saves 40+ Hours a Week and $100K with Paystand
FloWater
"It works. It's seamless. The customers know it."
Kristin Holthus
VP of Finance & Head of HR
100–200
Digital payments processed per day
40+ hrs
Manual AR work eliminated per week
12,000+
Leased stations running on automated AR
$100K
Projected savings in the first 12 months

The biggest win showed up in trust, not just time.

Before Paystand, FloWater's team couldn't always tell customers why an autopay had failed or a card had declined — the process ran quietly until something broke.

With Paystand, payments capture, apply, and close automatically, and the team reports zero customer complaints tied to security, broken links, or payment friction since rolling it out.

Ready to make payments
the
easy part?

Bring FloWater's AR automation to your NetSuite. Talk to a
Paystand specialist about your receivables.

Automate AR in NetSuite

Other success stories

Sterling Seal automated accounts receivable and payment reconciliation in NetSuite with Paystand, eliminating 20–30 hours of manual AR work each week and saving $24K annually. By automating credit card reconciliation, ACH processing, and customer follow-up, the team scaled to 2,000–3,000 invoices per month without adding another AR hire.
Copper, the CRM for Google Workspace businesses, used Teampay by Paystand to automate spend approvals, replace physical card sprawl with controlled virtual cards, and give finance the visibility they needed to close faster.
Kampaign Kings streamlined international payroll in Colombia with Bitwage by Paystand, replacing a full week of manual banking, currency exchange, and disbursement work with a simple weekly process. By enabling direct worker payouts through preferred methods like bank account, Dollar App, Global66, Binance, or decentralized wallet, Kampaign Kings scaled from roughly 100 to 300 Colombian workers, reduced payroll distribution costs by more than 50%, and now processes weekly payroll in just a couple of hours.
FloWater automated accounts receivable in NetSuite with Paystand, saving 40+ hours a week and projecting $100K in annual processing cost savings. With Paystand embedded in NetSuite, FloWater’s finance team now sends invoices with payment links, collects ACH and card payments, applies payments to the right invoices, and reconciles batches automatically, helping the team manage high-volume recurring billing across 12,000 leased water stations with less manual work.