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COMPANY SNAPSHOT

Industry

CRM Software
(Google Workspace ecosystem)

Headquarters

San Francisco,
California

Years in business

14

ERP

NetSuite

Scale

3 subsidiaries
(US, Canada, UK)

14 → 3–4 days

Month-end close time

78%

Faster month-end close

$13K

Out-of-policy spend prevented (2022)

3

Subsidiaries running on Teampay by Paystand

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The Challenge

A Slow Month-End Close Signaled a Bigger Spend Problem

"I feel like we used to give physical cards out to anyone and their brother and sister."

Rick Smith, VP of Finance, Copper

Before Teampay, Copper's VP of Finance Rick Smith described month-end close as "an absolute nightmare" — a process that took the better part of two weeks, hunting down credit card receipts and coding transactions before reconciliation could even start. At the same time, Copper was growing and transitioning to NetSuite as its ERP, making it the right moment to rethink how the company handled expenses.

Key challenges

Month-end close took the better part of two weeks
Physical cards were widely distributed with little control
Credit card receipts had to be hunted down before reconciliation
No clear approval path for employee spend requests
Needed a system that could scale alongside a NetSuite migration

The Solution

Business Spend Management Built Into Copper's NetSuite Workflow

"We had things set up and well-integrated from the get-go."

Rick Smith, VP of Finance, Copper

Teampay by Paystand's integration with NetSuite let Copper build end-to-end spend workflows from day one, and its Slack integration made purchasing simple: employees submit a request in Slack, Teampay pings the approver, and the requester gets a card and can upload the receipt without leaving Slack. Automated approval workflows also removed the ambiguity around who to ask for spend approval, replacing a process the finance team described as feeling like "hounding people for information."

Solution:

Native NetSuite integration
Slack-based purchase requests and approvals
Controlled virtual cards replacing physical cards
Automated, rule-based approval workflows
Centralized visibility across 3 subsidiaries

Customer Results

Copper Cuts Month-End Close by 78% with Paystand
Copper
"If someone were ever to question the need for Teampay? I'd say take your pick. We cut Teampay, and we hire another accountant, which is tenfold more expensive."
Rick Smith
VP of Finance
14 → 3–4 days
Month-end close time
$13K
Out-of-policy spend prevented (2022)
3
Subsidiaries running on Teampay by Paystand

The close got faster because the process got simpler, not stricter.

Reconciliation now means exporting transactions from Teampay and matching them with NetSuite expenses, said Assistant Controller James Chung. With every vendor contract tied to a unique virtual card, Copper can also adjust or cancel a card in seconds instead of cutting up a physical one and tracking down every subscription tied to it.
"Teampay has given people the tools to request things they need to do their jobs more effectively."

Rick Smith, VP of Finance, Copper

Ready to make spend management
the easy part?

Bring Copper's expense automation story to your NetSuite.
Talk to a Paystand specialist about your spend controls.

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