ACCOUNTS RECEIVABLE
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Company
Paystand is revolutionizing B2B payments with a modern infrastructure built as a SaaS on the blockchain, enabling faster, cheaper, and more secure business transactions.
Our mission is to reboot commercial finance by creating an open financial system.
Payments as a ServiceWhere We Operate
United states
Paystand is headquartered in California and operates nationwide, serving businesses across all 50 states.canada
We support operations in Canada with localized payment capabilities, including CAD EFT and cross-border support.
COMPANY SNAPSHOT
INDUSTRY
Personal Care Products
Founded
2013
Business
Direct-to-consumer
and wholesale
ERP
NetSuite
Hundreds of thousands of dollars collected through Paystand
Potential additional hires avoided
1–2 month
implementation
About Dr. Squatch
Dr. Squatch was founded in 2013 after founder Jack Haldrup discovered that cold-process soap helped prevent his psoriasis from flaring up. What began in a garage gained significant traction around 2019, growing into a personal care brand with an expanding portfolio of soaps, shampoos, toothpaste, and other bathroom essentials.
As the company grew, so did its wholesale business. But the processes behind invoicing and collecting payments were not built to support that scale.
“We want to make Dr. Squatch the only brand someone needs in their bathroom, from soap and shampoo to toothpaste and everything in between,” said Sarah Green, Associate Director of Accounting at Dr. Squatch.
The challenge
A growing wholesale business held back by manual invoicing
As Dr. Squatch’s wholesale business expanded, its invoicing process remained largely manual. The sales team was responsible for sending invoices, which meant some customers did not receive them when expected.
When payments became overdue, the accounting team had to manage every follow-up manually. In some cases, collecting payment could take months. The process created more work for accounting and made it increasingly difficult to keep aging balances under control.
Key challenges
Sales representatives manually sending customer invoices
Customers occasionally not receiving their invoices
Payments taking months to collect
Accounting managing every reminder and follow-up manually
Manual payment application and reconciliation in NetSuite
Growing workload that could have required additional headcount
“As our wholesale business grew, our invoicing process was still very manual. Payments could take months to collect, and every follow-up had to be handled manually by our accounting team.”
Sarah Green, Associate Director of Accounting, Dr. Squatch
The Solution
Automated invoicing , collections, and payment application
Dr. Squatch needed a system that could automate the entire accounts receivable process, from delivering an invoice to collecting the payment and applying it in NetSuite.
Paystand gave the accounting team a centralized, automated process that could scale with the wholesale business. Implementation took approximately one to two months, and the platform proved easy for Dr. Squatch’s internal team to use.
Paystand enabled
Automatic invoice delivery to customers
Payment reminders without manual follow-up
Additional reminders for invoices reaching 90 days
Communications sent to multiple customer contacts
Payments automatically applied in NetSuite
Less manual reconciliation work for the accounting team
More time to focus on complex accounts and higher-value work
“We needed a way to automate that entire process, from sending the invoice to collecting and applying the payment. That’s what Paystand gave us.”
Sarah Green, Associate Director of Accounting, Dr. Squatch
RESULTS
Hundreds of thousands of dollars collected without expanding the accounting team
In the two years since implementing Paystand, Dr. Squatch has collected hundreds of thousands of dollars through the platform.
Automated invoice delivery and reminders have helped the company clean up its aging balances, while automatic payment application in NetSuite has eliminated a significant amount of manual follow-up and reconciliation work.
Most importantly, Paystand has helped Dr. Squatch scale its wholesale operations without adding more people to manage AR.
Key outcomes
Hundreds of thousands of dollars collected through Paystand in two years
Additional accounting hires likely avoided
Cleaner aging through consistent, automated follow-up
Payments automatically applied in NetSuite
Less manual invoicing, collection, and reconciliation work
More time available for complex accounts and strategic priorities
A payment experience that is easy for employees and customers to use
“Paystand has helped us scale without adding more headcount. If we hadn’t implemented it, we probably would have needed additional employees to manage the workload.”
Sarah Green, Associate Director of Accounting, Dr. Squatch
Customer Results
Dr. Squatch collects hundreds of thousands of dollars without adding headcount
Sterling Seal & Supply
“Paystand has helped us scale without adding more headcount. If we hadn’t implemented it, we probably would have needed additional employees to manage the workload.”
Associate Director of Accounting, Dr. Squatch
Hundreds of thousands of dollars collected through Paystand
Potential additional hires avoided
Cleaner aging through consistent, automated follow-up
Payments automatically applied in NetSuite
Ready to make payments
the easy part?
Bring Dr. Squatch’s wholesale AR automation story to your NetSuite.
Talk to a Paystand specialist about your receivables.
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