How Peak Design Scaled Wholesale Without Adding AR Headcount with Paystand

Peak Design makes premium gear for photographers, cyclists, outdoor enthusiasts, and travelers worldwide. As its wholesale business grew, so did the payment workload, and its three-person finance team fell further behind on payment operations.

Each month, checks from roughly 100 wholesale customers arrived by mail at Peak Design's San Francisco headquarters, buried in general mail alongside tax documents and office correspondence. The VP of Finance sorted through the stack, opened the checks, photographed the remittance details with his phone, posted the images to Slack for the processing team, and took the checks to the bank when time allowed.

Wire transfers created a parallel problem. Payments hit the bank account without enough context to identify the customer or the invoice. The team maintained a separate spreadsheet to map wire sender names to customer records, searched emails for remittance details, cross-referenced open invoices, accounted for credit memos, and entered payments by hand.

On a straightforward day, a single payment took more than ten minutes to process. The backlog meant customers who had already paid were receiving past-due notices, and the VP of Finance was spending meaningful time as a check-processing intermediary instead of doing higher-value work.

Their previous AR platform, YayPay by Quadient, lacked lockbox capabilities and still required hands-on reconciliation for every transaction. It wasn't built for the scale Peak Design needed.

Peak Design needed one platform that could cover every pain point at once, inside the ERP the team already worked in. Paystand deployed a fully automated payment infrastructure integrated directly into NetSuite that removed manual domestic payment work across accounts receivable.
Smart Lockbox was the decisive feature. It doesn't just receive and scan checks. It pulls Peak Design's open invoice list from NetSuite, matches incoming payments to the right records, and creates accurate payment entries without anyone on the team touching them.

ACH and card payments follow the same path, mapping directly to invoice records so nobody has to hunt for remittance details. Credit memos are applied in the same transaction, removing one of the most common points of manual intervention. Because every payment type reconciles automatically in NetSuite, payment processing became a background workflow instead of a stack on someone's desk.

Peak Design is also rolling out the AR Network Portal to its U.S.-based wholesale customers, giving them one place to view invoices and make payments.